Return and Exchange Policy for Voit


If you are not completely satisfied with your Voit order, we offer a full refund within 30 days of receipt. Please note that certain restrictions apply:

  • Recreational Use Products: Our recreational use products are not eligible for returns or refunds. Each product listing specifies that these items are intended for recreational use only and are made from materials different from our professional products. We strive to provide detailed information to help you make the best choice for your needs.

  • Outlet Category Products: Items purchased from our Outlet category, including 12-pack bundles, are not eligible for returns or exchanges. Therefore, we encourage you to carefully consider your options before making a purchase:

    A. Hand-stitched and Machine-stitched Balls: Ideal for recreational use.

    • Hand-stitched Balls: These balls are meticulously stitched by hand, which typically makes them more durable and provides better control. They are perfect for casual play, practice sessions, and recreational use.
    • Machine-stitched Balls: These are manufactured using machines, resulting in consistent stitching and often a more affordable option. They are also suitable for recreational play and casual matches.

    B. Hybrid Balls: Perfect for semi-professional and amateur games.

    • Hybrid Balls: These balls combine elements of hand-stitched and machine-stitched techniques to offer a balance of durability, performance, and affordability. They are designed for semi-professional players and amateur leagues, providing good control and consistency for more competitive play.

    C. FIFA Quality Pro Balls: Professional balls used in Liga MX.

    • FIFA Quality Pro Balls: These balls meet the highest standards set by FIFA for professional play. They are used in professional leagues, such as Liga MX, and are engineered to provide optimal performance, durability, and control. These balls are designed for professional matches and training at the highest level.


  • All products returned to Voit must be in their original packaging and undamaged. We cannot accept returns of items that have been used or altered in any way. Please ensure that your return meets these conditions to qualify for a refund or exchange.
  • Please note that the durability and performance of our balls depend significantly on proper care and usage. We advise customers to avoid exposing the balls to prolonged periods of high temperatures, direct sunlight, or harsh weather conditions, as these factors can adversely affect the product's integrity and performance. It is important to follow the recommended guidelines for maintenance and storage to ensure longevity and optimal performance. Kindly take proactive measures to protect your investment and enhance your experience with our products.


  • We accept exchanges for products within the same price range and quality. Please ensure that the item you wish to exchange meets these conditions to proceed with the exchange process. You have 15 days to initiate this process.


  • To initiate the exchange or return process, please contact us via email at ccortes@voit.com. When reaching out, kindly provide your order number, full name, details of the product(s) you wish to return or exchange, and include relevant images or videos to help us assess the condition of the item(s). Our team will promptly assist you in processing your request according to our return policy guidelines.